Tech Support Form

Name:      Contacted Before for Same Issue: 

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Program: Pre Nursing BSN MSN PHD                     Course Number:            Distance Student:     NO - On Site Student YES - Distance Student or Learn Student YES - Distance Student Recieving DVD Content

Reason for Support Request: Can not access VOD or Podcast Page Can not view General Content video Can not view streaming video Course Username and Password do not work When I play streaming video, i get a white screen or no video I can not download the podcast files Streaming video stops during playback The lectures I need to view are not on the VOD page Other (Please be specific in text field below)   

Name or VT Number of Video or Podcast trying to access (Be Specific): 

Type of Computer:   Desktop (wired directly to internet) Laptop (wired directly to internet) Laptop (Wireless Connection)

Computer Operating System:   Windows XP Windows Vista 32 Bit Windows Vista 64 Bit Windows 7 32 Bit Windows 7 64 bit Mac OSX Tiger (10.4) Mac OSX Leopard (10.5) Mac OSX Snow Leopard (10.6)

Internet Browser:  Internet Explorer 6 Internet Explorer 7 Internet Explorer 8 Safari (Mac OS X 10.4) Safari (Mac OS X 10.5) Safari (Mac OS X 10.6) Safari (Windows XP) Safari (Windows Vista) Safari (Window 7) Mozilla Firefox (Mac OS X) Mozilla Firefox (Windows) Google Chrome (Mac OS X) Google Chrome (Windows) Flock (Mac OS X) Flock (Windows) Opera (Mac OS X) Opera (Windows) Other (Be specific in text box below)


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