Abstracts of Volume Four of Computers in Human Services, 1989.

Special Husita 1 issue: A casebook of Computer Applications in the Social and Human Services edited by Walter LaMendola, Bryan Glastonbury, and Stuart Toole.

Volume 4 (1/2), 1989

Introduction by the editors

The HUSITA '87 Experience

The Focus of This Volume

The Organization of the Volume

Service Provision And Delivery And Information Technology by the editors

Acceptance and Utilization Technology Transfer Present Human Service Information Technology Information Manager by the editors

Resistance and Power. The Perceived Effect That Computerization Has on a Social Agency's Power Relationships by Steven F. Mandell


Diffusion of Technology

The Man-Machine Interface

The Concept of Power

The Present Study Results


Social Work: New Roles in Computer Information Services by Mane Di Benedetto Hola Pirie

Establishment of the Health Resource Center

Social Work and Information Technology

Strengths/Weaknesses of Information Service

Summary and Conclusion

Comprehensive Automated System for Client Assistance and Determination of Eligibility by David Rike, Carl McIntyre, Marilyn Zane, David James and Cheryl MacPherson

ABSTRACT: The objective of the CASCADE Project is to create a management information system which determines eligibility automatically. The system will integrate several programs offered by the state of Oregon. They include Food Stamps, Aid to Dependent Children, and Aid to the Aged, Blind and Disabled, and others. CASCADE extends on-line automated support to all Adult and Family Services Branch Offices through the use of a statewide net-work of distributed systems, terminals and printers. The system provides for the collection, processing and storage of all client related data. System features include office automation support such as calendaring, word processing, ad hoc reporting, electronic mail, and administrative management.

Enhancing Equity in Service Delivery to Minority Populations by Mary E. Davidson


Information Technology

What's Good About Information Technology

The Problems Conclusion

Workers, Clients, and Computers by Paula S. Nurius and Walter W. Hudson

Service Effectiveness: An Integrative Paradigm

Service Effectiveness Systems: Deliverability and Practice Utility

The Clinical Assessment System Example


The Boysville Experience: Integrating Practice Decision-Making, Program Evaluation, and Management Information by Anthony J. Grasso and Irwin Epstein

ABSTRACT: Within the past few years, social work researchers have begun to discuss the potential for applying computers and integrated information systems to human service decision-making at different organizational levels (Briar and Blythe, 1985; Mutschler and Hasenfeld, 1986). These discussions, however, have been limited to hypothetical programs to which this powerful new technology might be applied. As yet, the social work literature has not offered a description of a fully integrated, management information, program evaluation and practice decision-making system that is operational in a social service agency. This paper briefly describes such a system at Boysville of Michigan, a child and family service agency in the Midwestern United States.

Artificial Intelligence-An Aide in Child Protective Service Caseload Control Systems by John D. Fluke and Gregory N. O'Beirne


Information Based Management Support Systems

Knowledge Design

Service Definition and Universal



First Generation Expert Systems in Social Welfare by John R Schuerman, Edward Mullen, Matthew Stagner, and Penny Johnson


Expert System Shells

The Development of Expert Systems-The Knowledge Engineering Process

Model Testing-Verification of the System Intellectual Issues

The Continuum of Care System: Decision Support for Practitioners by A. James Schwab and Susan S. Wilson


Development of the Computer Model

Three Phases of Modeling

Definition and Analysis of the Modeling Relationship

Validation Strategies


The Integration of Computerized Applications in a Child Welfare Oversight Agency by Charles R Cooper


FCRB Computer Applications

Obtaining Information Processing Resources

Integrating Computer Applications into WorkLife-Philosophical Considerations

Integrating Computer Applications into WorkLife-Technological and Strategic Considerations

Volume 4 (3/4), 1989

Information Technology For Service Planning And Administration by the editors

Building Expertise

Management and Resources

Tactics for Planning and Development

Concluding Remarks

Child-Care Placements: A Knowledge Systems Approach by M J. Winfield, R Simpson, and R Bayliss

A Knowledge Engineer's Perspective

A Domain Expert's Perspective

A Micro-Based Decision Support System for Managing Aggressive Case Management Programs for Treatment Resistant Clients by Paul S. Sherman

Staffing and Organization

MIN Program Characteristics

Computer System Design

Hardware Configuration and Data Base Management System

Software System Standards

Client Process, Paper Flow and File Structure

Outputs for Decision Support

Integrated Information Systems for Child Welfare Agencies: Evolution in Two Canadian Case Studies by Don M. Fuchs


Framework for an Integrated Child Welfare Information System

Issues Relating to the Development of Integrated Child Welfare in the Canadian Provinces of Manitoba and Ontario


Improving the Quality and Reducing the Cost of Human Services Through On-Line Transaction Processing by Martin A. Dukler

Defining the Services as Transactions

Processing Transactions in an On-Line Real Time Environment

The Costs and Benefits of Changing Technologies

Implications of Information Systems for the Distribution of Authority and Decision Making in Human Service Organizations by Richard K Caputo


The Impact of MIS in Human Service Organizations

Authority, Decision Making and the MIS in Human Service Organizations



Human Services on Cable: A Case Study of a Data Retrieval System Designed for Public Access by Laurie F. Ruberg


Defining the Problem Cable Technology is Called Upon to Solve

Concluding Remarks

Computerization of Human Service Agencies: A Funder's Viewpoint by Brian W. Klepinger

The Nature of Computer-Related Funding Requests

Problems Identified with Grant Proposals

Suggestions for Improving the Quality of Computer-Related Grant Proposals

The Evolution of a Social Work Information System by Charles Cohen, Arthur Nizza, Barry Rock, and Michael Smith

Measurement of Social Work Service Delivery

Study Population and Design



Empowering Human Services Staff by Glenn M. Riley and Steven J. Ickes


Success Factor One-Leadership

Success Factor Two-Producing Immediate Benefits

Success Factor Three-Play Time

Success Factor Four-The User's Group

Success Factor Five-The "Think Tank"

Success Factor Six-The In-House Expert

Summary and Conclusions

Implementing an Information System in a Human Service Organization: Integrating People, Procedures and Equipment by Nancy M. Koroloff

ABSTRACT: Developing a new information system or modifying an existing system is a complicated process. Attention is most often focused on the technical work that is required to identify the organization's information needs and design or select the appropriate hardware and software to meet those needs. The transition involved in moving the organization from the old information system to a new or modified system relies heavily on the goodwill of the people involved. Be-cause changing the information system often involves changing the way work is done, it will raise many organizational issues. The potential for staff resistance and disruption of work flow is high. The purpose of this article is to examine the process of implementing an information system in a rapidly changing technical environment with emphasis on the way change in the information system affects the organization and the staff. This discussion is intended for managers within the human service organization but includes potentially useful information for staff at all levels.

Integrating Technology into Service Delivery for Persons with Developmental Disabilities: Interim Report by Dick Schoech, Al R Cavalier, Betts Hoover, George Kondraske, and Carrie Brown

Project Overview

Traditional Committee Activities

Training Workshops

Screening Software

Functional Assessment


Concluding Statement

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