|Organizational influences||Human service influences||Implications|
This assignment examines human service information needs. Identify someone you feel is a competent, experienced human service practitioner. You will probably want to choose someone from your area of specialty, for example, mental health direct service, administration, or policy/planning. Interview that person and obtain their input on the following questions. Do not limit yourself to the following questions, but use them to help focus the interview. Be prepared to make an oral report on the interview in class after providing identifying information, such as agency, position, and type of work.
What are the most important types of information you use in your work?
What is the major source of information you use in your work?
How reliable is the information you use in your work? Estimate the percent of times it is in error.
Estimate what percentage of all the decisions you make is based on information that you have seen, heard, or read. What percentage is based on no information?
In making a typical decision, what part does information play and what part do other factors such as intuition play? Identify some other factors.
If in your current position you were accountable to no one but yourself, what information would you collect? What information that is currently collected would you not collect?
If it were possible to have immediate access to any information you wanted for your job, what information would you request? Identify types of information and how it would be used.
Consider the agency, Community Counseling, Inc., described in Exercise 3
of Chapter 7. Select one
administrative and one direct service staff and define a decision that each
makes. Plot the characteristics of each decision on the scales in
Figure 8.2. Use a typical rather
than an ideal situation.
Interview two human service workers who have the same job that involves making complex decisions about clients, for example, a child abuse investigator or a family therapist. Select one workers who has been on the job for approximately 1 month. Select the other worker who has been on the job over four years. Have each describe the processes they use to make several of the most complex decisions in their job. Compare how well the novice and expert explain how they make the same decision. Which explanation is easier to understand. Which would be more useful for IT developers.
As of May 99, you are visitor: