Human Services Technology by Dick Schoech, Published by Haworth Press

Chapter 4: Management Applications

Web sites Additional review & discussion questions Exercises Additional readings

Web Sites relevant to sections of this chapter

History DP IS KBS DSS PSS
Site Relevance

Section 1:  Historical Perspective

   

 

Section 2: Data processing applications

   

 

Section 3: Information systems

www.cmhc.com/ Mental health Services information system example

 

Section 4: Knowledge-based Application

http://www.mindpixel.com/?ref=8882 Mindpixel web artificial intelligence (see how smart it is)
www.ai-cbr.org/ Case based reasoning web site
http://www.pnl.gov/infoviz/index.html Information visualization examples
http://www.dev.petermartin.com/products/hwe/?product=4 Helpworks expert system

 

Section 5:  Decision Support Applications

/www.emsl.pnl.gov:2080/proj/neuron/briefs/CATCH.html CATCH, neural network for finding serial killers
www.expertchoice.com/ Downloadable trial version of DSS software

 

Section 6:  Performance Support Applications

http://www2.uta.edu/cussn/wsa/default.htm Web system to provide safety advice to workers
   

Additional Review and Discussion Questions

  1. none

Exercises

Exercise 1: Exploring the systems that support agency decision making

Select an agency of your choice.  List all its manual based information systems and its IT based information systems.  Then, list the decision each system supports.  Put each IT-based support system into the classification presented in this chapter. 

Exercise 2: Running “demo” systems

Several systems described in this chapter can be run from the WWW or downloaded into one’s personal computer.  Run the demonstration expert system, the Keisha CAI, and the Worker Safety Advisor performance support system.   All are available from the software connection at http://www.uta.edu/cussn/


Additional Reading


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