Human Services Technology by Dick Schoech, Published by Haworth Press

Chapter 12: Managing, Supporting, and evaluating IT Applications

Web sites Additional review & discussion questions Exercises Additional readings

Web Sites relevant to sections of this chapter

Basics Issues Reviewing performance Guidelines
Site Relevance

Section 1:  Basic concepts



Section 2: Information management issues Help Desk Institute


Section 3: Reviewing IT performance


Section 4: Guidelines for success Best practices in performance measurement Web development and management guidelines

Additional Review and Discussion Questions

  1. none


Additional Reading

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