Human Services Technology by Dick Schoech, Published by Haworth Press

Chapter 12: Managing, Supporting, and evaluating IT Applications

Web sites Additional review & discussion questions Exercises Additional readings

Web Sites relevant to sections of this chapter

Basics Issues Reviewing performance Guidelines
Site Relevance

Section 1:  Basic concepts

none  

 

Section 2: Information management issues

 

 

www.helpdeskinst.com/ Help Desk Institute

 

Section 3: Reviewing IT performance

 

Section 4: Guidelines for success

http://govinfo.library.unt.edu/npr/library/papers/benchmrk/nprbook.html Best practices in performance measurement
http://www.coyotecom.com/webdevo/index.html Web development and management guidelines

Additional Review and Discussion Questions

  1. none

Exercises


Additional Reading


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