Session 10: Managing, supporting, and evaluating IT, updated 4Apr11

Session 10: Managing, supporting, and evaluating IT

Topic:  System monitoring and evaluation, maintenance and support. 

Text:  Ch 12 (Managing, supporting and evaluating IT).

Podcast: KERA (THINK website) The Secret to Getting Things Right [2010-01-13 podcast] Atul Gawande, author of "The Checklist Manifesto: How to Get Things Right" (Metropolitan Books, 2010)  (23mb file so it takes time to download) 

 

Miscellaneous

Debate 2

 

Managing IT

Supporting IT

Evaluating IT

Implications of managing, supporting, and evaluating IT for your Part B

 

Possible Discussion questions for Chap 12

  1. What is the difference between managing the agency's IT and managing the agency's information resource?

  2. How is managing an agency's information resources similar to and different from managing an agency's financial resources?

  3. What general management skills are applicable to information management and what new skills need to be learned?

  4. What is the difference between pushing and pulling in terms of information?

  5. Who are the different people involved in managing an agency IT application and what role does each play?

  6. Can you think of success measures other than those mentioned in this chapter? Do any of the success measures or indicators conflict with each other?

  7. Which guideline for success do you think is the most important and give several sentences why?

  8. Which guideline for success do you think is the least important and give several sentences why?

  9. What do you feel is the biggest issue facing anyone trying to manage IT in a human service agency?

  10. What do the following sayings mean?

Session 11: Issues and the future

Online: Issues, ethics, etc.

Reading: Finn, J. Bruce, S. (2008) The LivePerson Model for Delivery of Etherapy Services: A Case Study.  Journal of Technology in Human Services, 26(2-4)

Web:  NASW/ASWB Technology Standards http://www.socialworkers.org/practice/standards/NASWTechnologyStandards.pdf

Text: Ch 13 & CAS Contests BiotechUnion by Chip Henry and Virtual therapy: An interview a noted technotherapist by Kris. http://www2.uta.edu/cussn/fictfut.htm