When to hold debate 2
2:30-3pm Guest: Jacob Hileman, Technology Director, RAINN
Grading of homepages after all submitted
Questions on Part A, assessment paper
Revise reading next week from Bruce to Finn & Barak??
Data/Information/knowledge as a resource
Data/Information/knowledge management as a basic agency function
Stakeholders in agency IT: IT Dept, IT Director, Users, Upper management, etc.
Structuring IT in the agency
Distribution vs centralization
End user training and support: Help desk concept
Application service providers and working in the cloud
Application post implementation audit
Agency wide IT audit
Measures of success, p. 345
Guidelines for success
Checklists and their effectiveness (see KERA podcast)
Implications of managing, supporting, and evaluating IT for your Part B
Possible Discussion questions for Chap 12
What is the difference between managing the agency's IT and managing the agency's information resource?
How is managing an agency's information resources similar to and different from managing an agency's financial resources?
What general management skills are applicable to information management and what new skills need to be learned?
What is the difference between pushing and pulling in terms of information?
Who are the different people involved in managing an agency IT application and what role does each play?
Can you think of success measures other than those mentioned in this chapter? Do any of the success measures or indicators conflict with each other?
Which guideline for success do you think is the most important and give several sentences why?
Which guideline for success do you think is the least important and give several sentences why?
What do you feel is the biggest issue facing anyone trying to manage IT in a human service agency?
What do the following sayings mean?
In IT, it is acceptable to reinvent the wheel, but not to reinvent the flat tire.
You can tell the pioneers by the arrows in their backs.
Expect to be cut if you are on the cutting edge. Or, if you're in the lead, be prepared to bleed.