The organization as client
Topics: Introduction to organization theory and the organizational structure of the social services system, including service delivery, standard-setting, advocacy, coalitions, and funding organizations, and their vertical and horizontal relationships.
Text: Kirst-Ashman & Hull, Ch. 4.
Course pack: Human service vs. production organizations.
Administrative practice overview
Topics: More detailed treatment of the roles of organizational developer, supervisor, administrator, evaluator, and manager of personnel, funds, and information. Organizational structure and the roles of agency boards.
Text: Kirst-Ashman & Hull, Ch. 7.
Course pack: Organizational charts
Reading: Patti, R. (1987). Managing for service effectiveness in social welfare organizations. Social Work 32(5), 377-381.
Video Resource: Deming, TQM (V1315)