Frequently Asked Questions

Today is Sunday, December 21, 2014

Frequently Asked Questions

Q: What is an “Official” Transcript?

Q: Can I get an unofficial transcript for my records?

Q: What kind of special handling is available?

Q: Do I have to order two transcripts to get my UTA undergraduate and UTA graduate records sent?

Q: Can you guarantee when I will get my transcript?

Q: If I pay the express mail fee with the transcript fee, am I guaranteed to receive my transcript the next day?

Q: Will you let me know if there is a problem in processing my request?

Q: What happens if my record has a “hold” on it?

Q: Will you issue my transcripts then bill me?

Q: Can I have my transcript faxed to someone else and mailed to myself?

Q: Can I have my transcript faxed to myself at work but mailed to my home address?

Q: What happens if I only provide a fax number in my request, and not the mailing address?

Q: If I apply to a new UTA program through the Office of Admissions, do I need to order my prior UTA transcript to be sent to UTA Admissions?

Q: What is an “Official” Transcript?

A: All transcripts we produce in response to a student’s request are “Official” as far as we are concerned.  They all are on special paper with the Registrar’s signature, the date and the school seal.  Any transcript we provide to the student will also indicate “PICKED UP BY STUDENT”.  Some agencies do not consider these to be official.  Be sure to check with the agency wanting the transcript to see what they consider to be official.  Most schools will accept transcripts which are issued to the student only if they are placed in a sealed envelope and has the Registrar’s signature over the seal of the envelope.  We will provide them in this manner if you request that your transcripts be issued in Signed and Sealed Envelopes.


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Q: Can I get an unofficial transcript for my records?

A: Unofficial transcripts are available to currently-enrolled and former students at the University of Texas at Arlington at no charge.  See Unofficial Transcript section for details.


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Q: What kind of special handling is available?

A: We will place the transcripts in separate signed, sealed envelopes to mail to the student upon request.  If the transcript is being sent to a foreign government which requires it to be authenticated, then we will notarize the transcript before we mail it as long as you indicate this in your request.  See Notary Public Services (https://wweb.uta.edu/ses/recordsandregistration/content/student_services/
notary_public_services.aspx
) for additional information.  If you have forms needing to be completed and mailed with the transcript, then we will do so.  However, we cannot send official documents from other sources with our transcripts.  You will have to send them separately.


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Q: Do I have to order two transcripts to get my UTA undergraduate and UTA graduate records sent?

A: UTA transcripts are complete records of your entire enrollment at UTA.  Transfer credits from other universities will not be included on an official transcript from UTA.  We do not issue partial transcripts that contain a student’s undergraduate work or graduate work records only.


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Q: Can you guarantee when I will get my transcript?

A: It depends on how you request the transcript.  The turnaround time for an order that is to be picked up in the Registrar's Office is after 12:00pm the next business day after you place your order, unless you have a hold.  For mail orders please allow up to 10 business dayts to receive your transcript.  Frequently it will be less than five business days, but occasionally, depending on the time of the year, it will be more.  However, we make every effort to make our turnaround as quick as possible.


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Q: If I pay the express mail fee with the transcript fee, am I guaranteed to receive my transcript the next day?

A: In most cases, you should get it the next day if you selected Federal Express Next Business Day service (Next business day delivery time depends on the location the transcript will be delivered to.  For example remote locations within the continental US may take 2 days; delivery to Alaska or Hawaii may also take 2 days; delivery to international locations may take between 48 to 72 hours).

If there is a problem with your record which prevents transcript issuance, such as a hold, then we will not release the transcript until the problem is resolved.

Next Day Express Mail delivery is provided via Federal Express (FedEx) and the order MUST be done via our online service.  Express Mail orders are picked up by FedEx every business day by 3:00 p.m.  If your Express mail delivery order is received after 3:00 p.m., then it will be picked up by FedEx the Next Business Day.

International addresses can take 3 to 5 days.


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Q: Will you let me know if there is a problem in processing my request?

A: If you ordered your transcript on the Internet, then you will receive notification either by e-mail or by fax depending on how you set up your order.  If you mailed in your order, then we will contact you by mail to tell you about any problems.  If you provide an e-mail address, then we will also attempt to contact you by e-mail as well.


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Q: What if my record has a “hold” on it?

A: If your record has a hold, then transcripts will not be issued until the hold is removed.


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Q: Will you issue my transcripts then bill me?

A: The transcript payment must accompany the transcript request.  When the payment is received, the transcript will be produced.  If you make payment via the web, then your credit card will be billed after the transcript is sent.


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Q: Can I have my transcript faxed to someone else and mailed to myself?

A: No.  We do not fax transcripts.


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Q: Can I have my transcript faxed to myself at work but mailed to my home address?

A: No.  We do not fax transcripts


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Q: What happens if I only provide a fax number in my request and not the mailing address?

A: Your order will not be entered.


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Q: If I apply to a new UTA program through the Office of Admissions, do I need to order my prior UTA transcript to be sent to UTA Admissions?

A: No.  If the application indicates that previous transcripts need to be sent to UTA Undergraduate or Graduate Admissions, then you do not need to request your UTA transcripts to be sent there.  When the Office of Admissions is ready to review your previous work at UTA, they can do this by accessing the data in the Student Information System.  No actual transcript needs to be requested.


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